Knowledge Base

XCLN: Prints Multiple Copies of Messages Using Print Icon

Article ID: 148982

Article Last Modified on 10/28/2006


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This article was previously published under Q148982

SYMPTOMS

When you use the toolbar icon to print messages, more than one copy may be printed.

CAUSE

This behavior is by design.

WORKAROUND

The toolbar icon for printing is a "fast print" option. This option does not pop up a dialog box to change the settings. This fast print option will pick up the settings from the last time the print options were selected.

To set this back to make only one copy:
  1. Click Print on the File menu.
  2. In the dialog box, select only one copy.
  3. Print the message.
The next time that the fast print option is used from the toolbar icon, Microsoft Exchange client will only print one copy.

Keywords: kbprint KB148982