AT Gen: First Contact Form for Schedule+ for AppleTalk Network

This article was previously published under Q149113

NOTE: As of 1/28/98, Quarterdeck Mail became StarNine Mail.

As of March 27, 1996, Microsoft is supporting Microsoft Schedule+ for AppleTalk Networks version 1.0 on a 24 hour callback basis. Schedule+ for AppleTalk Networks version 1.0 may not function properly on Quarterdeck Mail.

Please use the checklist in this article to collect information about your system before you call Microsoft Product Support Services. You will be able to work more effectively with a Microsoft support professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

NOTE: There are multiple articles of this type. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

MICROSOFT SCHEDULE+ VERSION 1.0 FOR APPLETALK NETWORKS PROBLEM REPORT FORM

MAIL SERVER
    Server version:   3.0  3.0a  3.0b  3.1  3.1a  3.1c  3.1d  3.1f  3.6

    Server name: ____________________________________________________

    Site name: ______________________________________________________

    Macintosh model: ________________________________________________

    RAM installed: __________________________________________________

    Macintosh OS version:   System 6.0.x   7.0.x   7.1.x  7.5.x

    Memory allotted to mail server: _________________________________

    Size of Microsoft Mail data file: _______________________________

    Server running as     extension or application:

    Number of users on this server: _________________________________

    Number of addresses in ALL list (if applicable): ________________

    Are Schedule+ Forms Installed?     YES   NO

    Distribution Settings between servers: ( )Never,
                                           ( )Ever[  ]hours,
                                           ( )When changes occur
                                     [ ]Distribute data to other sites

MAIL CLIENT
    Client version: 3.0  3.0a  3.0b  3.1  3.1a  3.1c  3.1d  3.1f  3.6

    Macintosh model: ________________________________________________

    RAM installed: __________________________________________________

    Macintosh Client OS version:   System 6.0.x  7.0.x   7.1.x  7.5.x

    Network topology:   LocalTalk   EtherTalk   TokenTalk

    Has this ever worked?   YES   NO

    Is the users Mail Client working?  YES   NO

    If printing problem, provide printer model and driver version(s):

    _________________________________________________________________


What has changed, if known?



List All Error Messages Reported
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Detailed Description of the Problem
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