Microsoft Knowledge Base

Connection Stops Responding at "Connecting to MSN"
Last reviewed: July 21, 1997
Article ID: Q149312

The information in this article applies to:

  • The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS

When you attempt to connect to MSN, The Microsoft Network, MSN may stop responding (hang) when you see the "Connecting to Microsoft Network" message.

CAUSE

This behavior can occur if the Ccdialer.exe file is missing or damaged, or if the PPP connection is not made correctly.

RESOLUTION

To fix a damaged or missing ccdialer.exe, follow these steps:

  1. Rename the Ccdialer.exe file (if it exists) in the Program Files\The Microsoft Network folder.
2. Extract a new copy of the Ccdialer.exe file from your original Windows 
   95 disks or CD-ROM to the Program Files\The Microsoft Network folder.
The 
   Ccdialer.exe file is located in the Win95_07.cab cabinet file in the
Win95 
   folder on the CD-ROM, or in the Win95_08.cab cabinet file on disk 8 of
the 
   floppy disk set.
For information about using the Extract tool, type "extract" (without quotation marks) at a command prompt, or see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q129605
   TITLE     : Using the Windows 95 Extract Tool (Extract.exe)
To correct a bad PPP connection, follow these steps:

  1. Double-click My Computer, and then double-click Dial-Up Networking.
2. Right click on the ‘Microsoft Network’ connectoid and select Properties 
   from the menu.
3. Click the Server Type button or tab. 4. Remove the check from the ‘Enable Software Compression’ box. 5. Click the TCP/IP Settings button. 6. Clear the ‘Use IP Header Compression’ check box. 7. Click OK until all dialog boxes are closed.

If neither of these steps corrects the problem, remove and reinstal Dial-Up Networking. To remove and reinstall Dial-Up Networking follow these steps:

  1. Rename both of the Microsoft Network connectoids listed in the Dial up Networking window.
2. Click the Start button. 3. Click Find and then click Files or Folders. 4. In the Named box type: “PPPMAC.VXD” (without the quotation marks) 5. Rename the file to “Old PPPMAC.VXD.” (never rename the extension.) 6. Repeat steps 4 and 5 to rename the files, SPLITTER.VXD, WSOCK.VXD, and 
   INSOCK.DLL
7. Click Start, point to Settings, and then click Control Panel. 8. Double click Network. 9. Remove all the network components. DO NOT RE-START! 10. Double click Add/Remove Programs. 11. Select the Windows Setup tab. 12. Double click Communications. 13. Remove the check from Dial Up Networking. 14. Close Control Panel and re-start the computer. 15. Re-choose the access numbers. This should replace all the files.

Additional query words: 1.20 1.30 2.00
Keywords : msnconnect kbenv
Version : 1.20 1.30 2.00
Platform : WINDOWS

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Last reviewed: July 21, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.