Microsoft Knowledge Base

• The Microsoft Network version 1.2

SYMPTOMS

After you download and install the Microsoft Exchange Update, the Tools menu may not work, or the mouse may stop responding (hang).

RESOLUTION

To resolve this problem, follow these steps:

1. Remove Microsoft Exchange and MSN, The Microsoft Network. To do so, follow these steps:

   a. In Control Panel, double-click Add/Remove Programs.

   b. Click the Windows Setup tab.

   c. Click the Microsoft Exchange and The Microsoft Network check boxes

         to clear them, and then click OK.
   

2. Restart your computer.

3. Use Windows Explorer or My Computer to open the Program Files\Microsoft Exchange folder. Move all the files, except the following files, to another folder:

       - Mapiwm.tpl
       - Scanpst.exe
       - Mlset32.exe
       - Mlshext.dll
       - Exchng32.log
   

4. Reinstall Microsoft Exchange and MSN. To do so, follow these steps:

   a. In Control Panel, double-click Add/Remove Programs.

   b. Click the Windows Setup tab.

   c. Click the Microsoft Exchange and The Microsoft Network check boxes

         to select them, and then click OK.
   

   NOTE: If you receive a message stating that the Mapi file being installed is older than the file currently installed on your computer, install the older version of the file.

5. Run the Microsoft Exchange Setup Wizard.