Err Msg: The Mail Headers Could Not Be Displayed
Article ID: 149545
Article Last Modified on 11/15/2006
APPLIES TO
This article was previously published under Q149545
SYMPTOMS
When you click Remote Mail on the Tools menu in Microsoft Exchange, you
may receive either of the following error messages:
- The mail headers could not be displayed. Internal MAPI error while
establishing remote interface MAPI 1.0 - 839 - [80004005]
- The item could not be displayed. The action could not be completed.
Microsoft Exchange Client - 9997 - [80070005]
CAUSE
These errors can occur if your computer name contains the "@" character.
The first error message occurs when you try to use the Remote Mail feature
in Microsoft Exchange. The second error message occurs when you send a
message with the The Microsoft Network Online Service information service
installed in your default profile.
RESOLUTION
Remove the "@" character from your computer name. To do so, follow these
steps:
- In Control Panel, double-click Network.
- Click the Identification tab.
- Change the computer name so that it does not contain the "@" character,
and then click OK.
- When you are prompted to restart your computer, do so.
Keywords: KB149545