PSS ID Number: 149607
Article Last Modified on 11/8/2001
The information in this article applies to:
This article was previously published under Q149607
SYMPTOMS
After you install the Microsoft Phone software on a Compaq Presario model
520, 720, or 920 computer, the following error message may be displayed if
you start Microsoft Phone before you restart your computer:
Phone is unable to access the voice commands. Try closing Phone,
restart your computer, and try again.
Win32 error (module SPEECH).
The program has selected a non-existent speech engine.
If you restart your computer and then start Microsoft Phone again, the
error message is not displayed, but the Answering Machine is turned off.
CAUSE
Compaq Presario model 520, 720, and 920 computers include a voice phone
that is supported by the Microsoft Phone software. However, after you
install the Microsoft Phone software on these computers, you must restart
the computer for the Microsoft Phone software to function properly.
RESOLUTION
If you receive the error message stated above the first time you start
Microsoft Phone on a Compaq Presario model 520, 720, or 920 computer,
restart your computer, and then start Microsoft Phone again. To turn on
the Answering Machine after you start Microsoft Phone, follow these steps:
- In Microsoft Phone, click Phone Properties on the Options menu.
- Click the Answer tab.
- Click the Turn On Answering Machine check box to select it.
Additional query words: 1.00 tazz wiley msphone1
Keywords: KB149607
Technology: _IKkbbogus kbMSHardwareSearch kbPhone