SYMPTOMS

In Windows NT 3.51, when you print from a Windows application to a Hewlett Packard (HP) series 4 or 5 print device, all the text is printed in black, even if it has been formatted in another color.

MORE INFORMATION

This problem occurs on the HP 4 and 5 series print devices that use the PCL printer language and also use the unidriver RASDD.DLL dated 3/6/96 from Service Pack 4, or the RASDD.DLL dated 12/4/95 that shipped with the HP 5 Series driver updates, I_PCL5.EXE, I_PCL5MS.EXE, I_LSRJT5.EXE and I_CLRLSR.EXE, from the Microsoft Windows NT Driver Library.

WORKAROUND

To resolve this problem, install the fix mentioned below.

In Print Manager, choose Printer Properties/Details/Job Defaults/Options, and select Print Text as Graphics. Print jobs will be larger, because the entire page is rendered as a graphic.

An alternate workaround is to replace the unidriver with an older version. Since drivers in the NT Driver Library require Service Pack 3 or later, it is recommended that you only use the RASDD.DLL from SP3 instead of one from an earlier Service Pack or the original NT CD.

To replace the unidriver, perform the following steps:

1. In File Manager, find the file RASDD.DLL in the %Systemroot%\System32\Spool\Drivers\W32x86\1 directory. Delete the file, or rename it RASDD.NEW.
2. Copy the unidriver, RASDD.DLL, from Service Pack 3 to the same directory. Stopping and restarting the spooler service will not be enough; the system must be shut down and restarted.

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem was corrected in the latest U.S. Service Pack for Windows NT Workstation or Server version 3.51. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces):