Microsoft Knowledge Base

• The Microsoft Network versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS

When you create a new Microsoft Exchange profile, the The Microsoft Network Online Service information service may not be an option. Or, the Remote Mail command on the Tools menu may be unavailable in Microsoft Exchange.

CAUSE

This behavior can occur for any of the following reasons:

• These symptoms can occur if the Moscfg32.dll, Mosabp32.dll, or Mosrxp32.dll file is missing or damaged.
• The Microsoft Network is not installed on your computer.

RESOLUTION

To resolve this issue, use the appropriate method:

Method 1

NPTE: If the MSN 2.0 CD-ROM is available, run the Msn13.exe file from the CD-ROM to install the Moscfg32.dll, Mosabp32.dll, and Mosrxp32.dll files to their correct locations. Extraction of the files is not necessary.

If the MSN 2.0 CD-ROM is unavailable, extract a new copy of the Moscfg32.dll, Mosabp32.dll, and Mosrxp32.dll files from your original Windows 95 CD-ROM or disks. to do so, follow these steps:

1. If the Moscfg32.dll, Mosabp32.dll, or Mosrxp32.dll files exist in the Windows\System folder, rename them so they have an .xxx extension.

2. Extract a new copy of the Moscfg32.dll, Mosabp32.dll, and Mosrxp32.dll files from your original Windows 95 CD-ROM or disks to the Windows\ System folder. These files are located in the Win95_07.cab cabinet file on the Windows 95 CD-ROM or disk 7 of the floppy disk set.

   For information about using the Extract tool, type "extract" (without quotation marks) at a command prompt, or see the following article in the Microsoft Knowledge Base:

         ARTICLE-ID: Q129605
         TITLE     : Using the Windows 95 Extract Tool (Extract.exe)
   
   

Method 2

Install The Microsoft Network on your computer. To do so, follow these steps:

1. In Control Panel, double-click Add/Remove Programs.

2. On the Windows Setup tab, click The Microsoft Network check box to select it, and then click OK.

3. When you are prompted to restart your computer, click Yes.

MORE INFORMATION

The Remote Mail command may also be unavailable if the remote mail headers file is damaged. For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q135368
   TITLE     : Cannot Retrieve Mail on The Microsoft Network

   ARTICLE-ID: Q142947
   TITLE     : Problems Reinstalling Microsoft Exchange Information
               Service