Call Forwarding Feature May Not Work
PSS ID Number: 150311
Article Last Modified on 11/8/2001
The information in this article applies to:
This article was previously published under Q150311
SYMPTOMS
The call forwarding feature of Microsoft Phone does not work properly after
you enable it.
CAUSE
Some telephone exchanges activate call forwarding immediately after the
call forward code and phone number are entered. Other exchanges activate
call forwarding after someone answers the called phone or after call
forwarding to the same number twice.
RESOLUTION
Microsoft Phone's call forwarding feature works the same way as a physical
phone works on these exchanges, except that the call is hung up
automatically after dialing. In essence, the number must be dialed twice
for forwarding to be enabled.
NOTE: You must have subscribed to call forwarding from your phone company
in order for Microsoft Phone's call forwarding features to work.
MORE INFORMATION
There is a default 5 second delay after the modem finishes dialing and
hangs up. This delay is needed for the telephone system to respond to the
call forward request before hanging up. If the timeout is too small, the
call forwarding feature will not work.
For additional information, please contact your modem manufacturer about
obtaining an updated *.inf file.
Additional query words: 1.00
Keywords: KB150311
Technology: _IKkbbogus kbMSHardwareSearch kbPhone