Knowledge Base

XCLN: Error: Some Extensions Could Not be Loaded

Article ID: 150379

Article Last Modified on 10/28/2006

Microsoft Exchange Client 5.5
Microsoft Exchange Client 5.0
Microsoft Exchange Client 4.0
Microsoft Exchange Client 5.0

This article was previously published under Q150379

SUMMARY

When you start a Microsoft Exchange client you might encounter the error:

Some extensions could not be loaded. Check to make sure that the extensions specified in your Shared.ini and Msmail.ini files are correct. The Shared.ini or Shared32.ini file could not be found at "<path>". Please check that the path to this file is specified correctly in your Msmail.ini file or in the registry.

where <path> is specific to each system.

MORE INFORMATION

The problem may be that the SharedExtensionsDir value in the Msmail.ini file or in the registry is incorrect. Either remove the value or enter the correct path for the Shared(32).ini file.

The registry locations for SharedExtensionsDir is:

   HKEY_CURRENT_USER\software\Microsoft\Mail\Microsoft
                    \Mail\SharedExtensionsDir: Reg_SZ: <path>

and the location in the Msmail.ini file is:

   [Microsoft Mail]
   SharedExtensionsDir=<path>

Keywords: kbusage KB150379