XL97: "Microsoft Excel Cannot Access..." Opening Excel File from Web Server
Article ID: 151064
Article Last Modified on 5/13/2003
APPLIES TO
- Microsoft Internet Explorer 4.01 128-Bit Edition
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Internet Explorer 3.02
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 3.0
- Microsoft Excel 97 Standard Edition
This article was previously published under Q151064
SYMPTOMS
When you open a Microsoft Excel 97 for Windows file from a Web server, you
may receive the following error message:
Microsoft Excel cannot access the file <URL>
There are several possible reasons:
- The file name or path does not exist
- The file you're trying to open is being used by another program.
Close the document in the other program, and try again.
- The name of the workbook you're trying to save is the same as
the name of another document that is read-only. Try saving the
workbook with a different name.
Note that <URL> in the first sentence of the message resembles the
following:
If you click OK, the file is opened normally.
CAUSE
This problem may occur if the following conditions are true:
- You are using Microsoft Internet Information Server as your Web server.
-and-
- The Web server is using Basic (Clear Text) authentication to
authenticate users.
-and-
- You are using a version of Microsoft Internet Explorer that is listed at
the beginning of this article.
RESOLUTION
To correct this problem, obtain Microsoft Excel 97 Service Release 2
(SR-2).
For additional information about SR-2, please see the following article
in the Microsoft Knowledge Base:
151261 OFF97: How to Obtain and Install MS Office 97 SR-2
STATUS
Microsoft has confirmed this to be a problem in Microsoft Excel 97 for
Windows. This problem was corrected in Microsoft Office 97 Service Release
2 (SR-2).
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