Microsoft Knowledge Base

Cannot Connect to MSN After Installing Pipeline
Last reviewed: October 7, 1997
Article ID: Q151392
The information in this article applies to:
  • The Microsoft Network versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS

After you install Pipeline version 3.5, you may not be able to connect to MSN, The Microsoft Network. When you click Connect, all the boxes on the Sign-In screen, except Cancel, may be unavailable and the telephone number may not be dialed.

CAUSE

Pipeline version 3.5 installs its own version of the Wsock32.dll file in the Windows\System folder. This file is 57K in size. The original Wsock32.dll file (which is 65K in size) installed by MSN is renamed to Wsock32.ms.

RESOLUTION

The Pipeline Switcher program lets you switch between the two Wsock32.dll files. To use this program, follow these steps:

  1. Close the Sign-In screen and all Winsock programs.

  2. Run the Pipeline TCP/IP Switcher program.

  3. Click "Switch to using the original 32-bit Winsock."

If the switch is successful, you see the message "The original Winsock has now been installed." If you receive an error message, Wsock32.dll is still in memory. Check the task list to make sure no Winsock programs are listed. If Rnaapp is listed, click Rnaapp and then click End Task. Then, try the Switcher program again.

If the Pipeline TCP/IP Switcher program is not functioning properly, you can manually switch the Wsock32.dll files by following these steps:

  1. Rename the Wsock32.dll file in the Windows\System folder to Wsock32.old.

  2. Rename the Wsock32.ms file in the Windows\System folder to Wsock32.dll.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 1.20 1.30 2.00 2.50 msn
Keywords : appscomp msnconnect kbenv
Version : 1.20 1.30 2.00 2.50
Platform : WINDOWS

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: October 7, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.