XFOR: MSMI Crashes Starting a New Thread, Reads a Null Pointer
Article ID: 151473
Article Last Modified on 4/28/2005
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
This article was previously published under Q151473
SYMPTOMS
The Microsoft Mail Connector interchange (MSMI) stops processing outbound
mail. This can be evidenced by the following symptoms:
- A backlog builds in the message transfer agent's (MTA's) MSMI queue.
- In Performance Monitor, observe thread object "% processor time"
counter for all MT.EXE threads. One or more threads above number 3 will
show no processor utilization (threads 0 through 3 typically show
no processor utilization except during startup, shutdown, or thread
and data refresh).
- With MSMI logging set to maximum the application event log will cease
logging "Sent" events (ID 2448) (although other MSMI events may still
be logged).
- The service stops with no event log warning or DrWtsn32.LOG.
- The service may not respond to control functions nor appear
stopped. In the severe, Kill.exe fails to free the service and the
computer has to be restarted.
CAUSE
During thread restart, an exception occurs while accessing a [null] pointer
in the thread environment block (TEB) that is supposed to hold a pointer to
the thread's thread local storage (TLS) area.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem has been corrected in the latest U.S. Service
Pack for Microsoft Exchange Server version 4.0. For information on
obtaining the Service Pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0. This problem has been corrected in the latest U.S. Service
Pack for Microsoft Exchange Server version 5.0. For information on
obtaining the Service Pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
Keywords: kbbug kbfix kbusage KB151473