+ X-NEWS: spcvxb alt.folklore.computers: 4747 I Relay-Version: VMS News - V6.0 13.10.90 VAX/VMS V5.4; site spcvxb.spc.edu ] Path: spcvxb.spc.edu!njin!princeton!udel!wuarchive!usc!apple!sun-barr!newstop!male!ale!gaijin " Newsgroups: alt.folklore.computers- Subject: Not Quite "Favourite Error Messages" $ Message-ID: <3683@male.EBay.Sun.COM>< From: gaijin@ale.uucp (John Little - Nihon Sun Repair Depot) Date: 26 Oct 90 04:21:53 GMT Sender: news@male.EBay.Sun.COM References: <6703@castle.ed.ac.uk> <2355@charon.cwi.nl> <1990Oct22.074251.3216@research.canon.oz.au> <1990Oct23.181838.5779@msuinfo.cl.msu.edu> : Organization: Atsugi Institute For The Criminally Work-Shy' Summary: Hardware, Codes, Field service 	 Lines: 28   / punch@pleiades.cps.msu.edu (Bill Punch) writes:  % G % Can't remember if I posted this before, but some great error messages J % came off a Xerox 1108 (Lisp machine). The front panel gave all the error7 % codes, you looked them up in a book. The lab favorite  % - % 		"Burdock tried to access the EtherKludge"  %   J    Not quite on the same string, but I once worked in field service for  aJ    (fairly   large)   computer   company    in   England   who   used    aJ    `prefix-code-suffix' numbering  system for  closing  calls off  on  theJ    in-house database.  The normal  thing was for the  F/E to call in  fromJ    the customer's site and just  read off a string  of these codes to  theJ    call-control folks back  in H.Q..   Being a  normal panic-driven  fieldJ    operation the contents of the database were largely ignored other  thanJ    the all-important "closed" flag.  Finally,  when one of the keen  youngJ    managerial types decided that he'd run off some stats' he noticed  thatJ    a large number of calls  were closed with a  certain code sequence.   AJ    short while later  an edict was  issued to the  field lackeys...   Thou!    shalt -not- close calls with:-   , 		"Customer Lubricated: Problem Disappeared"  M   --------------------------------------------------------------------------- N  |   John Little - gaijin@Japan.Sun.COM  |  Sun Microsystems. Atsugi, Japan  |M   --------------------------------------------------------------------------- =               - A fool must now and then be right by chance - 