Contents
1 Introduction
This instruction concerns alarm handling.
1.1 Alarm Description
This alarm is raised when the average rate of Gx requests received from unknown subscribers in a specific given granularity period exceeds the configured threshold value.
The alarm is associated to the unknownSubscribers measure and the Subscription Management function.
1.1.1 Alarm Attributes
The main attributes of the alarm are the following:
|
Attribute Name |
Attribute Value |
|---|---|
|
Alarm Type Id |
NumberOfUnknownSubscribersReached |
|
Major Type |
193 |
|
Minor Type |
7077892 |
|
Specific Problem |
Policy Control, Number of Unknown subscribers Reached. |
|
Severity |
Minor |
|
Source |
ManagedElement=1,SystemFunctions=1,Pm=1,PmJob=policyControlFunctionThresholdsJob,MeasurementReader=unknownSubscribers_mr:PolicyControlFunction=1,Network=1,DiameterNodes=1,DiameterNode=<diameterNodeId> |
|
Probable Cause |
100549 |
|
Event Type |
Quality of Service |
|
Additional Text |
The number of requests received from unknown subscribers in a specific given granularity period exceeds the configured threshold value |
|
Last Event Time |
YYYY-MM-DDTHH:mm:ss<time zone> |
1.2 Prerequisites
This section provides information on the documents, tools, and conditions needed before performing steps to cease the alarm.
1.2.1 Documents
Before starting this procedure, ensure that you have read the following documents:
- For information about Fault Management, refer to Fault Management.
1.2.2 Tools
Before starting this procedure, ensure that the following tool is available:
- Ericsson Command Line Interface (ECLI).
1.2.3 Conditions
No conditions.
2 Procedure
Do the following:
- Check that the threshold (thresholdHigh and thresholdLow attributes of the object indicated by source alarm field before ":" character) is configured according to the needs. More information in Measurements.
- Check that all subscribers have been provisioned correctly in the SAPC internal database, refer to Configuration Guide for Subscription and Policies.
- If the alarm does not cease, consult the next level of maintenance support. Further actions are outside the scope of this procedure.