Contents
| 1 | Alarm Description |
2 | Procedure |
| 2.1 | Handle Alarm Policy Control, Connection to Notification Server Failed |
1 Alarm Description
The SAPC raises this alarm when there is no connectivity to the:
- SMS center destination.
- web service end point destination.
The SAPC clears the alarm when it successfully:
- Sends a bind request to the SMS center destination.
- Delivers a SOAP Notification to the web service end point destination.
The possible causes of this alarm are:
- The SAPC does not have connectivity to the SMS center destination.
- The web service end point destination does not answer a SOAP request.
As a result of the fault, the SAPC can not send:
- SMS notifications messages to the SMS center destination
- SOAP requests to the web service end point destination.
The main attributes of the alarm are the following:
|
Attribute Name |
Attribute Value |
|---|---|
|
Alarm Type Id |
ConnectionNotificationServerFailed |
|
Major Type |
193 |
|
Minor Type |
7077893 |
|
Specific Problem |
Policy Control, Connection to Notification Server Failed. |
|
Severity |
Minor |
|
Source |
ManagedElement=1,PolicyControlFunction=1,Network=1,SmsCenter=1,SmsCenterDestination=<serverAddress> ManagedElement=1,PolicyControlFunction=1,Network=1,WebServiceEndPoints=1,WebServiceEndPoint=<webServiceEndPoint>,WebServiceEndPointDestination=<webServiceUrl> Example: ManagedElement=1,PolicyControlFunction=1,Network=1,SmsCenter=1,SmsCenterDestination=1.2.3.4 |
|
Probable Cause |
100505 |
|
Event Type |
Communications |
|
Additional Text |
Connection to Notification Server Failed |
|
Last Event Time |
YYYY-MM-DDTHH:mm:ss<time zone> |
2 Procedure
2.1 Handle Alarm Policy Control, Connection to Notification Server Failed
Prerequisites
- Before starting this procedure, ensure that you have
read the following documents:
- For information about the notifications configuration, refer to Configuration Guide for End User Notifications.
- For information about Fault Management, refer to Fault Management.
- No specific tools are required.
- No conditions are required.
Steps
- Check that the notification server (source field in Table 1) is up and running and is accepting connections.
- Check the TCP/IP connectivity between the SAPC and the notification server.
- Check the configuration objects related to the notification
server (source field in Table 1) in the SAPC:
For SMS: SmsCenter, SmsDestination.
For SOAP: WebServiceEndPoint, WsDestination.
For more information on how to configure, refer to Configuration Guide for End User Notifications.
- If the alarm does not cease, consult next level of maintenance support. Further actions are outside the scope of this procedure.