Contents
| 1 | EBM Communication Failure Alarm Description |
2 | EBM Communication Failure Procedure |
| 2.1 | Handle Alarm Policy Control, EBM Communication Failure |
1 EBM Communication Failure Alarm Description
The SAPC raises this alarm in the following cases:
- When the SAPC fails to establish a connection with the Event-Based Monitoring (EBM) server after three attempts and there are no more TCP connections established.
- When the EBM Virtual IP (VIP) address is not configured in the SAPC.
- When the EBM server is not configured.
The SAPC clears this alarm in the following cases:
- When the SAPC can establish at least one TCP connection to the EBM server.
- When the EBM function is disabled. For detailed information on how to disable the EBM function, see Configuration Guide for Event-Based Monitoring.
The main attributes of this alarm are the following:
|
Attribute Name |
Attribute Value |
|---|---|
|
Alarm Type Id |
EbmCommunicationFailure |
|
Major Type |
193 |
|
Minor Type |
7077903 |
|
Specific Problem |
Policy Control, EBM Communication Failure |
|
Severity |
Major |
|
Source |
ManagedElement=1,PolicyControlFunction=1,Network=1,EbmServers=1,EbmServer=<ip>:<port> or ManagedElement=1,PolicyControlFunction=1,Network=1,EbmServers=1(1) |
|
Probable Cause |
100505 |
|
Event Type |
Communications |
|
Additional Text |
Failed to establish communication with the EBM Server. <No communication after three attempts | No EBM_VIP configured | No EBM Server configured>. |
|
Last Event Time |
YYYY-MM-DDTHH:mm:ss<time zone> |
(1) If no EBM server or EBM VIP address is configured.
2 EBM Communication Failure Procedure
2.1 Handle Alarm Policy Control, EBM Communication Failure
Prerequisites
- Before starting this procedure, make sure that you have
read the following documents:
- For information about EBM configuration, refer to Configuration Guide for Event-Based Monitoring.
- For information about fault management, refer to Fault Management.
- No specific tools are required
- No conditions are required
Steps
- Check that the EBM server is functioning properly and is accepting connections.
- Check that the EBM server related data are properly configured in the SAPC. For further details, refer to Configuration Guide for Event-Based Monitoring.
- Check that the EBM VIP is configured properly. For further details, refer to Adapt Cluster Tool.
- If the alarm does not cease, consult the next level of maintenance support. Further actions are outside the scope of this procedure.