Operating Instructions 193/1543-AXB 901 33/7 Uen A1

Policy Control, Connection to Notification Server Failed
Ericsson Service-Aware Policy Controller

Contents


1 Alarm Description

The SAPC raises this alarm when there is no connectivity to the:

  • SMS center destination.

  • web service end point destination.

The SAPC clears the alarm when it successfully:

  • Sends a bind request to the SMS center destination.

  • Delivers a SOAP Notification to the web service end point destination.

The possible causes of this alarm are:

  • The SAPC does not have connectivity to the SMS center destination.

  • The web service end point destination does not answer a SOAP request.

As a result of the fault, the SAPC can not send:

  • SMS notifications messages to the SMS center destination

  • SOAP requests to the web service end point destination.

The main attributes of the alarm are the following:

Table 1   Alarm Attributes

Attribute Name

Attribute Value

Alarm Type Id

ConnectionNotificationServerFailed

Major Type

193

Minor Type

7077893

Specific Problem

Policy Control, Connection to Notification Server Failed.

Severity

Minor

Source

ManagedElement=1,PolicyControlFunction=1,Network=1,SmsCenter=1,SmsCenterDestination=<serverAddress>

ManagedElement=1,PolicyControlFunction=1,Network=1,WebServiceEndPoints=1,WebServiceEndPoint=<webServiceEndPoint>,WebServiceEndPointDestination=<webServiceUrl>

Example:

ManagedElement=1,PolicyControlFunction=1,Network=1,SmsCenter=1,SmsCenterDestination=1.2.3.4

Probable Cause

100505

Event Type

Communications

Additional Text

Connection to Notification Server Failed

Last Event Time

YYYY-MM-DDTHH:mm:ss<time zone>

2 Procedure

2.1 Handle Alarm Policy Control, Connection to Notification Server Failed

Prerequisites

  • Before starting this procedure, ensure that you have read the following documents:

  • No specific tools are required.

  • No conditions are required.

Steps

Steps

  1. Check that the notification server (source field in alarmAttributesTable) is up and running and is accepting connections.
  2. Check the TCP/IP connectivity between the SAPC and the notification server.
  3. Check the configuration objects related to the notification server (source field in alarmAttributesTable) in the SAPC:
    For SMS: SmsCenter, SmsDestination.
    For SOAP: WebServiceEndPoint, WsDestination.
    For more information on how to configure, refer to Configuration Guide for End User Notifications.
  4. If the alarm does not cease, consult next level of maintenance support. Further actions are outside the scope of this procedure.
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