Contents
1 Alarm Description
The alarm is raised when the Crash Dump and Console Log Collection Service (CDCLSv) fails to collect and pack diagnostic data within the defined time-out interval. The CDCLSv service needs to be configured with a higher time-out interval so it can successfully collect and pack diagnostic data and automatically clear the alarm.
|
Alarm Cause |
Description |
Fault Reason |
Fault Location |
Impact |
|---|---|---|---|---|
|
CDCLSv automatic collection and packing failure |
CDCLSv has failed in automatically collecting and packing logs and crash dump files within the defined time-out interval |
The CDCLSv service is not able to collect and pack the amount of diagnostic data before time-out is reached |
Managed Element (ME) configuration |
The failure of diagnostic data collection has no direct service impact as such. The absence of collected diagnostic data, however, affects the problem resolution flow negatively, and indirectly contributes to longer service degradation or downtime. |
2 Procedure
2.1 Handle Alarm LemCDCLSv, Operation Execution Timeout
Prerequisites
- No documents are required.
- No tools are required.
- Before starting this procedure, ensure that the following
conditions are met:
- The alarm is raised.
- An Ericsson Command-Line Interface (ECLI) session in Exec mode is in progress.
Steps
- At the top level of the ME, use command cdclsv-get-timeout <dn> to display the current time-out value,
for example:
>cdclsv-get-timeout cdclsPk=vDicos,cdcls=CDCLSvSite
- Note:
- <dn> is the distinguished name of the packing process object reported in the alarm.
The following is an example output:
1000
- Use command cdclsv-set-timeout <dn> <timeout_in_seconds> to set the time-out to a higher value, for example:
>cdclsv-set-timeout cdclsPk=vDicos,cdcls=CDCLSvSite 1500
The following is an example output:
Timeout is set to 1500 for cdclsPk=vDicos,cdcls=CDCLSvSite
- Wait until the next diagnostic data collection and packing
is completed.
- Note:
- The time to wait depends on the predefined packing process period, plus the previously set time-out value.
- Is the alarm cleared?
Yes: Continue with the next step.
No: Proceed with Step 2.
- Job is completed.