Contents

1   Alarm Description

The alarm is raised when a scheduled backup has failed.

Table 1    BRM, Scheduled Backup Failed Alarm Causes

Alarm Cause	Description	Fault Reason	Fault Location	Impact
A scheduled backup has failed.	A scheduled backup event was triggered but failed to create a backup.	Insufficient disk space	Local hard disk	The Managed Element (ME) cannot be restored to its current state later. This can imply more efforts to bring back the ME from an unstable state to a controlled state and can have impact on service availability. Subsequent scheduled backups also fail.

All subsequent scheduled backups fail until the alarm is cleared.

This alarm is only cleared after the creation of a scheduled backup of the type (System Data or User Data) that raised the alarm. For example, if the alarm is raised for a failed System Data backup, it can only be cleared when a scheduled System Data backup is successfully created.

2   Procedure

2.1   Handle Alarm BRM, Scheduled Backup Failed

Prerequisites

• This instruction references the following documents:
  • Delete Backup
  • Export Backup
  • List Backups
  • Schedule Single Backup
  • Set Maximum Number of Scheduled Backups

  Note:  

  These Operating Instructions describe only the System Data backup instructions. To apply them to a User Data backup, the user needs to navigate to the User Data backup manager in the first step as follows:

  >dn ManagedElement=<node_name>,SystemFunctions=1,BrM=1,BrmBackupManager=USER_DATA

  
  
• No tools are required.
• The following condition must apply:
  • A BRM, Scheduled Backup Failed alarm is raised.
  • An Ericsson Command-Line Interface (ECLI) session in Exec mode is in progress.

Steps

1. Does this alarm occur every time a scheduled backup takes place?

   Yes: Continue with the next step.

   No: Proceed with Step 7.

2. Contact the backup administrator about the backup policy. Is the maximum number of stored scheduled backups too high?

   Yes: Continue with the next step.

   No: Proceed with Step 6.

3. Decrease the maximum number of stored scheduled backups.

   Decreasing the value of attribute maxStoredSceduledBackups below the number of scheduled backups in the system automatically deletes the oldest scheduled backups and triggers a new scheduled backup. If the new scheduled backup is successful, the alarm is cleared.

   For information on how to decrease the maxStoredSceduledBackups value, refer to Set Maximum Number of Scheduled Backups.

4. Check whether a scheduled backup is triggered and successfully created.

   For information on how to list the backups, refer to List Backups.

5. Is the alarm cleared?

   Yes: Proceed with Step 25.

   No: Proceed with Step 7.

6. More storage capacity can be needed on the ME. Contact the planning organization and proceed with Step 25.
7. List the backups locally stored in the ME.

   For information on how to list the backups, refer to List Backups.

8. Is any locally stored manual or scheduled backup no longer required on the ME?

   Yes: Continue with the next step.

   No: Proceed with Step 16.

   Note:  

   A local backup file is not required if there is no immediate need to restore it on the ME or once it has been exported to a remote file storage.

   
   
9. If needed, export to the remote file storage the following locally stored backups:
   • Backups that need to be preserved and have not been exported yet
   • Backups that have been deleted from the remote file storage

   For information on how to export a backup, refer to Export Backup.

10. Delete any locally stored backup not required on the ME.
    Attention!

    Risk of data loss or data corruption.

    Do not delete backups listed in attribute restoreEscalationList.

    For information on how to delete a backup, refer to Delete Backup.

11. Has any scheduled backup been manually deleted?

    Yes: Continue with the next step.

    No: Proceed with Step 14.

12. Check whether a scheduled backup is triggered and successfully created.

    For information on how to list the backups, refer to List Backups.

13. Is the alarm cleared?

    Yes: Proceed with Step 25.

    No: Proceed with Step 16.

14. Schedule a single backup.

    For information on how to schedule a single backup, refer to Schedule Single Backup.

    Note:  

    Ensure to create a scheduled backup of the backup type that generated the alarm. The backup type SYSTEM_DATA or USER_DATA is indicated by additionalText in the alarm.

    
    
15. Is the new scheduled backup successfully created and is the alarm cleared?

    Yes: Proceed with Step 25.

    No: Continue with the next step.

16. Identify which files are taking the most space and which files are the oldest by listing the files in the file system as follows:
    1. du -xak /| sort -n | tail -20

       The following is an example output:

       37120 /usr/lib/perl5/5.10.0 46616 /usr/bin 46908 /usr/lib/perl5 47916 /usr/share 51800 /var 60688 /lib/modules/3.0.74-0.6.10.1.5564.0.⇒ PTF-default/kernel/drivers 62752 /opt/lpmsv/loader 66364 /usr/lib 71100 /opt/com/lib/comp 77900 /opt/com/lib 82564 /opt/lpmsv 90328 /lib/modules/3.0.74-0.6.10.1.5564.0.⇒ PTF-default/kernel 94164 /lib/modules/3.0.74-0.6.10.1.5564.0.⇒ PTF-default 100168 /lib/modules 103560 /opt/com 111096 /lib 128280 /usr/lib64 308568 /usr 333108 /opt 851148 /

    2. Show a list of files older than some days, for example:

       find /cluster/ -mtime +5

       The following is an example output:

       [...] /cluster/home /cluster/hooks /cluster/hooks/2 /cluster/snapshot /cluster/lost+found /cluster/dumps /cluster/etc/pam.d /cluster/etc/login.allow [...]

17. Are some of these files normally deleted automatically?

    Yes: Continue with the next step.

    No: Proceed with Step 20.

18. Schedule a single backup.

    For information on how to schedule a single backup, refer to Schedule Single Backup.

    Note:  

    Ensure to create a scheduled backup of the backup type that generated the alarm. Attribute additionalText for command show on the alarm identifies the backup type.

    
    
19. Is the new scheduled backup successfully created and is the alarm cleared?

    Yes: Proceed with Step 25.

    No: Proceed with Step 23.

20. Can significant file space be saved by deleting some of these files without damaging the system?

    Yes: Continue with the next step.

    No: Proceed with Step 23.

21. Delete the files:

    rm <file1> [<file2> …]

22. Proceed with Step 18.
23. Perform data collection, refer to Data Collection Guideline.
24. Consult the next level of maintenance support. Further actions are outside the scope of this instruction.
25. Job is completed.