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System Support

Troubleshooting
The Troubleshooting instruction is available via the Manager's Online Help or as customer documentation user manual,
that is available within the customer documentation set via Nokia Online Services (https://online.networks.nokia.com/).
Alarms give information on problems in the network element.
For more information on reading Nokia alarms, see Online Help in the Manager or in the user manual Alarms.

Problem Reporting
For known problems please check the Technical Notes and the latest GFR (Generic Failure Report).
All documentation is available via Nokia Online Services (https://online.networks.nokia.com/).

The problem reports shall include:

Detailed description of the done activities, description of the impact and severity

TRS Logfiles (can be retrieved via this webbrowser)

topology of the network

any other observations

Please report problems via either Nokia Online Services (https://online.networks.nokia.com/).
or Electra (Nokia internal only).

Customer Documentation
Please check also the Customer Documentation. All documentation is available via Nokia Online Services (https://online.networks.nokia.com/).