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Hillstone CloudHive v2.5, NSX 6.3, 6.4 (vSphere 6.5, 6.0 and 5.5) and NSX 6.2.4 (vSphere 6.0 and 5.5) (54960)

Last Updated: 7/14/2020Categories: InformationalTotal Views: 3604Language:
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This article provides information about Hillstone CloudHive’s NSX integration with VMware environments. Specific versioning and other requirements can be seen below.

Disclaimer: The partner product referenced in this article is a software module that is developed and supported by a partner. Use of this product is also governed by the end user license agreement of the partner. You must obtain the application, support, and licensing from the partner for using this product.

Resolution

Hillstone CloudHive

Supported software

Hillstone CloudHive is a kind of software, which is deployed as a virtual machine on the cloud platform. CloudHive can integrate with VMware NSX tightly. With the coordination of redirecting traffic by NSX, CloudHive provides users with a perfect solution to achieve micro-isolation, visualization and combination with the security ability of Next-Generation Firewalls.

VMware product versions:

VMware NSX version 6.2.4,6.3,6.4

VMware ESXi version 5.5,6.0,6.5

VMware vCenter Server version 6.0,6.5

Lib version:

VMware-NetX-6.2.3-3979471

Official product interoperability matrix with VMware products

Contact Hillstone Technical support to download the required materials.

Phone: +1-800-889-9860(USA), 400-828-6655-1(China)

Downloading and installing the product on VMware products

Contact Hillstone Technical support to download the required software.

Phone: +1-800-889-9860(USA), 400-828-6655-1(China)

Support information

Troubleshooting (logs, procedures and techniques)

http://kb.hillstonenet.com/en/cloudhive-nsx-troubleshooting

You will require a Grant ID to log on and download Hillstone materials.

Steps and Link to how to collect logs from partner SVM

Collection of EPSec/NetX logs from partner SVM and partner Manager

For partner Manager logs – https to the vSOM web console with credentials and collect logs from log menu.

For SVM logs – https to the vSCM web console with credentials and collect logs from log menu.

Application of Filter rules (for debugging) – ssh to the vSCM cli console with credentials and collect logs via command show logging debug.

Product documentation with specific reference points

http://kb.hillstonenet.com/en/cloudhive-dpl-nsx/

http://kb.hillstonenet.com/en/cloudhive-ug-nsx/

You will require a Grant ID to log on and download Hillstone materials.

Steps to upgrade from previous partner solution versions

This is the first major release and does not support an upgrade from any previous minor releases.

Future releases might support upgrades.

Support Process

The partner can call Hillstone Technical Support.

Escalation Process

You can send questions or clarifications to – [email-masked].

You can log defects through Professional Services or SEO.

Contact information

US Office, 5201 Great America Pkwy #420, Santa Clara, CA 95054 Phone: 1-408-508-6750.

Email: [email-masked].

Installation and configuration

Import SG6000-CloudHive-NSX-vSOM-2.5.ova image, start instance and configure management address.

Visit vSOM management interface via browser first, and then install according to prompts. Finally, start CloudHive.

Deploy CloudHive security service for cluster through NSX Manager.

Visit CloudHive management interface via browser, and check the status of security service.

Configure security groups in the NSX Manager.

Configure the distributed firewall policy for security groups in the NSX Manager.

Configure the corresponding firewall policies for security groups in the CloudHive Web UI.

Configure the redirect policy for security groups in the NSX Manager.

Note: One vSOM only can manage two vSCMs(Primary and Secondary), and vSCMs and vSSMs must be in same subnet.

Uninstallation Process

Delete the CloudHive security service deployed in the cluster from NSX Manager.

Delete service instance and service definition of CloudHive in NSX Manager.

Shutdown CloudHive from the vSOM management CLI.

Uninstall CloudHive from the vSOM management CLI.

Upgrade Procedure

Upload upgrade package and start upgrade from vSOM Web UI.

Click to upgrade the CloudHive security service deployed in the cluster on NSX Manager according to prompts.

Complete the whole upgrade process from vSOM Web UI.

During the upgrade process, vSSM will be deleted and re-created. The traffic of security groups will not be redirected to security service untill the upgrade finishes.

Links to KB articles that help resolve the issues

http://kb.hillstonenet.com/en/hillstone-cloudhive-deployment-notes

http://kb.hillstonenet.com/en/traffic-failed-to-be-redirected-to-cloudhive

http://kb.hillstonenet.com/en/traffic-becomes-abnormal-after-being-redirected-tocloudhive

http://kb.hillstonenet.com/en/operations-which-result-in-modification-failure-of nsx-redirect-policy

You will require a Grant ID to log on and download Hillstone materials.

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Related Products:

VMware NSX for vSphere

Related Versions:

VMware NSX for vSphere 6.4.x

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