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Knowledge Base

SDDC Manager UI under update/patches shows Error "NSX version not found for domain id: xxxx-xxx-xxxx-xxxx-xxxxxxxx nsxversion: null nsxtversion: null" (71382)

Last Updated: 9/6/2021Categories: TroubleshootingTotal Views: 1678Language:
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Symptoms

In /var/log/vmware/vcf/sddc-manager-ui-app, messages similar to the below are seen

2019-08-16T03:16:28.301Z ERROR [eb30d59e01db4c64] [services/errorHandling.js, http-get-upgrade-status, productionErrorRoute:85] Sending error response:  {"upn":"[email-masked]","id":"452b2240-871d-4d94-871a-4c4626cd55dd","requestedPath":"/ui/api/internal/lcm/upgradeStatus","error":{"name":"StatusCodeError","statusCode":500,"message":"Unable to retrieve aggregated domains upgrade status; Encountered fetching http://127.0.0.1/lcm/inventory/upgrades api; 500 - \"{\\n  \\\"status\\\": 500,\\n  \\\"code\\\": \\\"Internal Server Error\\\",\\n  \\\"message\\\": \\\"NSX version not found for domain id: 91343ab8-e221-4220-b05f-1a79f7f8ca0e nsxversion: null nsxtversion: null\\\"\\n}\"","error":"{\n  \"status\": 500,\n  \"code\": \"Internal Server Error\",\n  \"message\": \"NSX version not found for domain id: 91343ab8-e221-4220-b05f-1a79f7f8ca0e nsxversion: null nsxtversion: null\"\n}","options":

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Cause

This error appears when there is a communication issue between vCenter and NSX.

Resolution

The below information outlines troubleshooting steps that can be used to rule out different situation that may cause communication issues between vCenter and NSX

Verify that NTP is configured and in sync between both/ all appliances

Verify that DNS is configured correctly on the vCenter Server, the ESXi hosts and NSX Manager. Ensure that forward and reverse DNS resolution from vCenter Server, ESXi hosts, NSX Manager.

Check the NSX manager to see all services are running.

Verify that vCenter server vpxd process is listening on TCP port 8089. NSX Manager only support the default port 8089.

Verify that all ports required for NSX for vSphere 6.x are not blocked by a firewall. For related information, see Network Port Requirements for VMware NSX for vSphere (2079386)

Verify that the vCenter Server Managed IP Address is configured correctly.

If non-default ports are specified during a vCenter Server deployment, ensure that these ports are not being blocked by the ESXi host firewall.

Go to Network and Security > Installation and upgrade > Host preparation > Select a NSX Manager

Check if the associated NSX Manager is listed in VC

Confirm EAM service Status

Confirm whether all the other feature such Firewall, VXLAN and communication channel are Enabled/Configured/Up.

Check in vCenter MOB and confirm whether NSX manager version correctly reported.

Restart the EAM service

service-control --stop vmware-eam

service-control --start vmware-eam 

Re-Register associated NSX manager

Login to NSX manager --> Manage vCenter Registration

Update the Lookup service url with PSC FQDN with its credentials

Update the vCenter server FQDN and credentials

Once it shows connected, Log out and login back to the vCenter web client

Related Information

https://ikb.vmware.com/s/article/2075600
Configuring VMware ESXi Management Network from the direct console
Verifying the VMware vCenter Server Managed IP Address
Collecting diagnostic information for VMware products
TCP and UDP Ports required to access VMware vCenter Server, VMware ESXi and ESX hosts, and other network components
Stopping, starting, or restarting the vSphere Update Manager service
ESX and ESXi host time keeping Best Practices
How to file a Support Request in Customer Connect
Required ports for VMware vCenter Server 5.5
“Agent VIB module not installed” when installing EAM/VXLAN Agent using VUM
Network port requirements for VMware NSX for vSphere 6.x
Configuring the NSX SSO Lookup Service fails
Troubleshooting vSphere ESX Agent Manager (EAM) with NSX
Troubleshooting VXLAN Installation in NSX for vSphere 6.x
NSX 中的“未就绪”安装状态
NSX でインストール ステータスが「準備ができていません」と表示される

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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